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dibyendudutta3112 Portfolio (showing 1 - 1 of 1 results)
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11 YRS CORPORATE EXPERIENCE
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Website Description:
 ITIL Certified. Well versed in IT service management processes which include Incident, Change and Problem Management  Tracking SLA for every order, performing root cause analysis of faults and ensuring to eliminate the root causes  Interfacing with client for issue resolution, providing weekly status updates and building customer confidence in the team’s ability to deliver, thereby ensuring high customer satisfaction.  Maintains network standards as documented by Architecture & Engineering. Each technology has audit tools in place the generate reports that should be monitored. Responsible for submitting GCRs to correct standard issues.  Fault & problem Management including routine & preventive maintenance, alarm monitoring and taking timely and appropriate action on any critical situation.  Incident handling and management  Maintaining co-ordination between different groups in cases involving multiple vendors and ensuring timely completion.  Performance Monitoring & optimization.  Configuration management  Ensuring timely follow-up is being done on each order and maintaining and reviewing an order tracker for the team
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