Customer Service Executive II Telemarketer II Recruiter II QA ||
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Got exceptional experience in Customer service management Good expertise in identifying and resolving project impacting issues Excellent customer service and communication skills along with experience using the Internet. Strong troubleshooting and problem-solving skills. Ability to efficiently multitask and navigate a computerized data entry system and relevant applications
Intelenet Global Pvt. Ltd
Customer Support Executive(orbitz.com)
2004 - 2004
To handle inbound inquiry about Air/Hotel and convert them into sales
Teleperformance India Pvt Ltd
Assistant Sales Manager/ Customer Support Executive(WAMU)(Juniper)
2005 - 2006
To make outbound calls for Washington Mutual bank To sell credit cards. (from Jan 2005 to Aug 2005) Form Sept 2005 to Dec 2006 Key role was to handle inbound calls for Washington Mutual Bank (Credit card Activation/ Application Center)
First Key Solution Pvt Ltd
Team Leader || Process Trainer
2005 - 2012
Handle the team of 15 agents/ tracking login & logout Break maintenance. Giving process training to new agents.
Communication Specialist || Recruiter
2013 - 2014
Interviewing candidates, screening for quality, communicating the vision and services of the company.
Sales Manager || Customer Support
2014 - Present
To Handle inbound calls and Emails to provide customer service. make some outbound calls for collections and order reports. making day to day sales report and other required works of the company related to revenue generations.