Loading....
SIGN UP!
Before you proceed to sign up,
Please select one of the following!
I want to Hire
--OR--
I want to Work as an
  1. »
  2. »
  3. dibyendudutta3112

dibyendudutta3112

11yrs experience with customer support and data validation

Maharashtra, India |
Minimum Rate: Rs.100 / hour

Select Project to Invite

Maximum of 100 invites for Featured Projects and 30 invites for not Featured Projects can be sent for one project and already invited contractor will be automatically skipped.

ABOUT
USER NAME:
dibyendudutta3112
Last Signed in: 17 Jul, 2017
GENDER:
Male
MEMBER SINCE:
July, 2017
EXPERIENCE:
11 Year

INTRODUCTION:

 ITIL Certified. Well versed in IT service management processes which include Incident, Change and Problem Management  Tracking SLA for every order, performing root cause analysis of faults and ensuring to eliminate the root causes  Interfacing with client for issue resolution, providing weekly status updates and building customer confidence in the team’s ability to deliver, thereby ensuring high customer satisfaction.  Maintains network standards as documented by Architecture & Engineering. Each technology has audit tools in place the generate reports that should be monitored. Responsible for submitting GCRs to correct standard issues.  Fault & problem Management including routine & preventive maintenance, alarm monitoring and taking timely and appropriate action on any critical situation.  Incident handling and management  Maintaining co-ordination between different groups in cases involving multiple vendors and ensuring timely completion.  Performance Monitoring & optimization.  Configuration management  Ensuring timely follow-up is being done on each order and maintaining and reviewing an order tracker for the team


OCCUPATION:
manager

EMPLOYMENT:

INFOSYS TECHNOLOGIES

TECHNOLOGY LEAD
2015 - Present

 ITIL Certified. Well versed in IT service management processes which include Incident, Change and Problem Management  Tracking SLA for every order, performing root cause analysis of faults and ensuring to eliminate the root causes  Interfacing with client for issue resolution, providing weekly status updates and building customer confidence in the team’s ability to deliver, thereby ensuring high customer satisfaction.  Maintains network standards as documented by Architecture & Engineering. Each technology has audit tools in place the generate reports that should be monitored. Responsible for submitting GCRs to correct standard issues.  Fault & problem Management including routine & preventive maintenance, alarm monitoring and taking timely and appropriate action on any critical situation.  Incident handling and management  Maintaining co-ordination between different groups in cases involving multiple vendors and ensuring timely completion.  Performance Monitoring & optimization.  Configuration management  Ensuring timely follow-up is being done on each order and maintaining and reviewing an order tracker for the team

NOKIA

CLUSTER TEAM LEAD BSS
2009 - 2015

• Supervising 26 BSCs 1989 2G Nodes & 600 WBTSs Nodes & 4 RNC, along with more than 150 strategic sites. • Supervising and leading a team of 30 members. • Tracking SLA for every order, performing root cause analysis of faults and ensuring to eliminate the root causes & Fault management • Incident handling and management & Network Configuration Management. • Normal O&M activities, Fault rectification and preventive maintenance. • Responsible for maintaining the routine check-up of all the network equipment’s. • Managing all the software & hardware level planning & implementation. • Logistics and material managements. • Maintaining co-ordination between different groups in cases involving multiple vendors and ensuring timely completion.

ALCATEL LUCENT MANAGED SOLUTION,

SENIOR ENGINEER
2008 - 2009

• Alarm Monitoring & Rectification • Supervising All network elements & routine maintenance. • Providing L3, L2 & L1 support to on field technicians & Engineer. • Tracking SLA for every Trouble Tickets, performing root cause analysis of faults and ensuring to eliminate the root causes & Fault management • Incident handling and management & Network Configuration Management. • Normal O&M activities, Fault rectification and preventive maintenance. • Managing all the software & hardware level planning & implementation.

EDUCATION:

UPTU

B.TECH
2002 - 2006
View Employment and Education Details Hide
PORTFOLIO
WORK HISTORY
No Work History!
SKILLS
Microsoft Access
10
CCNA
10
Database
10
Microsoft Sharepoint
10
Network Analyst
10
Network Specialist
10
Network Administrator
10
Technical Support
10
Microsoft Word
10
Online Writing
10
Project Management
10

OVERVIEW

EARNING:
Total  Rs. 0
Per Client   Rs. 0.00
CLIENTS:
Total 0

RECENT FEEDBACKS

No Feedbacks yet!