Getting all my ideas out of my head
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After 5 years and 4 months of co-operate customer service via phone and email, I quit to start a home business with yarn craft and dog food. Slowly and steadily things are coming together alongside taking care of an infant.
2008 - 2009
First level of support for an internet service provider along with customer satisfaction. Helped create call cheat sheet to help team mates maintain quality standards.
Cognizant Technology Solutions
2010 - 2014
Monitoring the incoming tickets along with handling communication between clients and consultants through calls and emails. Helped create some of the training documentation as well as training new members of the team.