Business Consultant with 6+ years of expertise
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Professional NLP practitioner & consultant with experience in the areas of sales, customer service and marketing coaching, maximize sales department effectiveness & productivity by determining and solving sales representative and sales manager training needs and objectives and targets aimed at the achievements of the company’s short and long term. I count with the following characteristics and skills: Presentation Skills, Training Management, Time Management, Motivating Others, Foster Teamwork, Coaching, Meeting Sales Goals, Motivation for Sales, Selling to Customer Needs, Customer Service, Communication Skills, Handling customer attitudes.
Next Education India Pvt Ltd
Product Training Manager
2015 - Present
Conduct orientation sessions and arrange on-the-job training for new hires. Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement. Develop training testing and evaluation procedures as per Kirkpatrick Evaluation method. Conduct soft skill training program at various hierarchical level such as ▪ Communication skills (Email & Phone Skills) ▪ Time Management ▪ Conflict management ▪ Team Management ▪ Presentation skills ▪ Handling Customer Attitudes Confer with management and conduct surveys to identify training needs. Monitor and provide feedback at regular intervals to employees for outperforming in their task. Develop and organize training manuals, multimedia visual aids, and other educational materials as per ADDIE Model.
Hilti India Pvt Ltd
2010 - 2015
Manage the design, delivery and continuous improvement of training programs as well as ongoing learning opportunities across the organization, in support of the organization’s needs. Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs such as sharepoint, Skill-port, google tools and survey monkey. Conduct specific training needs assessments to support the design, development and delivery of corporate training programs and strategies as per 70:20:10 guideline. Monitor and measure effectiveness of all training programs as per Kirkpatrick evaluation. Partner with individual departments to outline deliverables, expectations and risks, to include specific training needs for staff. Pro actively work with the Management team to identify training needs. Conduct in house training for new hires across all verticals & conduct field coaching for sales people. Ensure compliance of corporate standards and procedures in training sessions.
Gujarat Ambuja Exports Ltd
2009 - 2010
Generated new deals for a international and national company that focuses on multi-food based products and pharmaceutical products with in depth market analysis. Identify potential market for long term and short term business objectives for the company. Developing various new clients for new product launch in the company.