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If you believe in quality work, fair price and in-time delivery then please contact me. I will make sure that you will come back to me for more projects. I am a hard-core technical consultant and a passionate writer and blogger. My work has appeared in many internet magazines and blogs. I hold an MBA degree in Information Technology from a premium B-School. Love researching on internet and a movie critic. I have a zeal for programming, writing reviews, web development and a passion for innovation, which drives me ahead. I would be more than happy to provide references upon request.
Technical Support Cosnultant
2011 - 2013
Provided remote technical support for pc and peripherals, performance boosting, system and security analysis, data backup, network troubleshooting including modem and routers. Followed a holistic approach in providing solutions to overseas clients in US, Canada, UK and Australia. It was a Voice based inbound technical
Allindia Technologies Limited (Batchmates.com)
: Sr. System Administrator (Team Leader)
2008 - 2011
Responsibilities include all areas of system and network administration. Server maintenance, software upgrades and patches, security, installation of third party software, and operating system design. Managed remote host servers, Web Servers (IIS), Intranet Portals. Performed tuning of Windows 2003/2008 Servers and assigned Group/User accounts, access rights, profiles, and GPO's. Provided remote voice and non-voice technical support for server maintenance to international clients using SSH, Remote Desktop & Dameware. Managed & coordinated a team, consisting of 5 members. Work profile included Domain / Mail / User Administration using PLESK & CPANEL control panels, registering domain names, IP allocation, DNS resource records modifications. Backed up servers and user data using Tivoli Storage Manager and Veritas Net Backup. Maintained local and remote hardware based firewalls - Juniper Netscreen for our online servers and Sonic Firewall for our corporate network for maximum endpoint security.
C. E. Testing Co. Pvt. Ltd.
2004 - 2008
: Responsibilities includes - server maintenance, software upgrades. Developed, implemented and provided technical support for MIS – software, database and reports to users. Maintained network functionality for 500+ assets and 1000+ users with Windows W2K/2003 and Novel 6.5 servers. Configured and maintained web servers (IIS), intranet portals. Closely monitored server health, applied service packs and updates on a regular basis. Implemented failsafe clustering with Windows and Novell Servers. Planned and implemented Security Policies/ Group Policies/ User Rights. Provided collaboration & CRM services using MS Exchange, Office Clip and Softalk Collaboration Suite. Developed Windows Scripts (VB) and Novell Scripts for automating daily tasks. Installed, deployed and maintained mail services using Exchange Server, Workgroup Mail, Post Master. Developed and updated various application modules using VB, SQL, FoxPro, ASP, C. Secured IT environment by tightening all loose ends with Antivirus and firewall solutions like Symantec Endpoint, Kaspersky BusinessSpace, NOD32 Antivirus, Sygate Firewall and Zone Alarm.
M/s. Kishan International
Office Assistant cum Computer Operator
2002 - 2004
Self Correspondence. Maintaining Office records and communicating with Clients. Software installation, technical support and troubleshooting. Maintaining and troubleshooting Novell Netware Server 3.11 and workstations, computer security and networking
1997 - 2002
Worked in my father’s business as a business executive from 1997 till 2002. Work profile included client interactions, procuring orders and executing them, self correspondence, maintaining files. i.e. a small scale industry specializing in manufacturing filter bags for pollution control.