A competent individual with about 10 years of quality experience in Sales, Training & Development, Module Development and People Management.
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A competent individual with about 10 years of quality experience in Training & Development, Module Development and People Management. Strong foundation in the concept of selling-from targeting a customer, need assessment, presenting benefits to negotiation & closing styles-and “Real World” Application of the same to achieve goals and targets. Excellent Presentation skills, as well as the ability to motivate, teach and inspire the sales staff. Strong Coaching orientation: comfortable in coaching both entry level and experienced employees to plug gaps. Outstanding interpersonal & employee-relations skills with ability to teach improved communication, diversity skills, and to aid in efficient completion of work. Core Competencies Training & Development Spearheading training & development process for the employees. Evaluating the effectiveness of training programmes by developing assessment techniques & improvising based on the same. Monitoring the performance of employees to ensure efficiency in operations and meeting of KRA’s. Module Development Designing & developing modules & customizing training programmes based on the need analysis. Identifying areas for grooming employees by assessments & mentoring to develop appropriate modules. Conducting reviews & providing feedback on areas of improvements. People Management Leading, training & monitoring the staff to ensure efficiency in business operations and meeting of individual & group targets. Conducting meetings for evaluating training needs and designing or streamlining processes to ensure smooth functioning of training operations. Creating and sustaining a dynamic environment that fosters development opportunities & motivates high performance in team members.
Banking/Insurance/Sales/Soft Skills/Corporate Training
2013 - Present
Training Delivery Effectively identifying training needs and sketch out the training calendar/schedules. Conducting TTT (Train the Trainer) workshops. Coaching individual participants to monitor progress and help overcome specific skill gaps. Conducting Sales Training sessions on different training models as ODPEC, SPIN, SPANCO etc. Training on questioning skills for need generation and prospecting methods. Taking sessions on objection handling techniques into customer interaction. Performing assessment of trainees at different stages of the course. Developing training evaluation methodologies; evaluating participants and providing feedback. Taking sessions on Communication Skills and conducting English Language Workshop. Organinsing workshops for Team Building Goal Setting, Time Management, Stress Management etc. Conducting sessions on Life Skills and Soft Skills. Ensure effective management of all required training logistics, materials and records. Ensure about training manuals, facilitator guides, assessments are updated. Content Creation Providing suggestion for the improvement of the Training Content. Developing the course modules as per client needs and specifications. Designing activities, games etc. to make the training fun and learning oriented. Creating ice breakers and energizers.
Maharaja Agarsain Institute of Technology
2010 - Present
Accountabilities: Conduct initial training need analysis to understand the areas in which training is required. Effectively identifying training needs and sketch out the training calendar/schedules. Orienting new salespeople to the job; Taking sessions to enhance their acumen of product, industry, company, competitors. Conduct Training sessions on Selling Skills, Sales Cycle, Territory Planning, Cold Calling Prospecting and Appointment Setting, Proposing, Negotiating, Closing, Objection Handling. Develop and Implement training module on life skills like Soft Skills, Effective Communication Skills, Assertive Communication, Creative Thinking, Decision Making Tools, Problem Solving Skills. Conduct practical sessions of Business Etiquettes and Corporate Grooming. Organizing seminars and workshops on grooming techniques and motivational sessions. Providing OJT to executives to boost their confidence level. Preparing assessment format to scale the performance and improvement. Maintaining all the required records like details of task assigned to staff, status of the prospect, performance tracker etc. Providing Soft Skills and Life Skills training to Students.
Center Head Training
2009 - Present
Accountabilities: Conducting initial training need analysis to understand the areas in which training is required. Identifying the specific training needs of the staff to upgrade the training content and methodology. Developing the training content i.e. presentations, activities, games etc. Analyzing the right training methodology to meet the desired outcome. Conducting Train the Trainer workshops Taking training sessions of the Trainers about the courses offered and counseling & training methodologies involved. Orienting new salespeople to the job; Taking sessions to enhance sales force acumen of product, industry, company, competitors and selling skills. Explaining objection handling techniques to the sales force. Taking orientation of the enrolled Trainees about the course curriculum, teaching methods, industry overview and placement avenues. Initiating training sessions of the students for English Communication, Body Language, Soft Skills and Confidence Building. Monitoring assessments of at every stage i.e. Pre Assessment, Mid Term Assessment and Post Assessments in areas of their Communication Skills, Soft Skills and their overall Personality Development. Conducting classes on Retail Management, Marketing and Customer Service. Interviewing skills of the candidates. Preparing the reports related to training schedule, improvement report of the trainees. Conducting mocks to gauge the learning of the trainees. Monitoring assessments of the trainees after the session and taking the feedback to identify the areas of improvement in the training content or implementation. List of Programs Conducted: Functional/ Behavioral Effective Communication Skills Assertive Communication Creative Thinking Problem Solving Skills Decision Making Tools Aptitude Test Training Retail Management Presentation Skills Interpersonal Skills Soft Skills Personality Development Corporate Grooming Campus to Corporate Customer Service
India Infoline Ltd
Sr. Relationship Manager
2007 - Present
Maintaining the corporate relations with the various clients to expand the Business Possibilities. Advising clients on their equity portfolio for long term investments as well as positional trading ideas in stocks for the short/ medium term tips and market related information. Responsible for identifying customer needs, assessing their risk appetite and providing them investment/Hedge options. Lead a result oriented team and is responsible for managing the branch Profitability, ensuring high quality service and Customer Relationship Management. Giving presentations on Features, Advantages and Benefits of company’s offerings to the new hires.