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  3. ahmad1989

ahmad1989

• Focused & goal driven with strong work ethics, continuously striving for improvement coupled with commitment to offer quality & result oriented work

Gujarat, India |
Minimum Rate: Rs.55 / hour

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ABOUT
USER NAME:
ahmad1989
Last Signed in: 28 Aug, 2017
GENDER:
Male
MEMBER SINCE:
August, 2017
EXPERIENCE:
7 Year

INTRODUCTION:

I have excellent knowledge of MS Excell with excellent typing speed. I can assist you with any kind of Data entry work, Excel data preparation, analysis, and Transcription. I assure you 100% Quality of work delivered. I can perform any kind of copy paste data on websites and pdf conversion as well with high accuracy and timely delivery of the work. I have 5 years of experience in working with MS Office tools i.e. Excel, Powerpoint, Word, Outlook etc.


OCCUPATION:
Working as team Leader

EMPLOYMENT:

Aditiya Birla Minacs worldwide limited

Team leader
2010 - 2014

 ADITYA BIRLA GROUPS – MINACS WORLDWIDE LIMITED Sept’10 till Dec’14: Aditya Birla Group Minacs worldwide limited worked as team leader for specialized desk since for nearly 5 years (51 Months) for Mumbai circle. Role: • Spearhead a team of 45 to 50 personnel • Oversaw activities related to achieve/over exceed client targets • To achieve/over exceed internal process KPI’s target • To share process improvement plan &suggestion related to betterment of clients customers experience

Transform Solution Pvt Limited

Team leader
2014 - 2016

 TRANSFORM SOLUTION PRIVATE LIMITED KPO/BPO (INTERNATIONAL BPO). • Dec’14 till Jan’16: Transform solution private limited working as team leader especially for Virtual Assistance and combination of Sr. Research Analysts E Commerce specialist & Real Estate Assistants. Role: • Spearhead a team of 15 to 20 personnel and Project execution • To manage client’s expectation by assigning partial or full time Virtual Assistant for every individual client and to track their performance basis clients expectation Vs Adherence. • To do Verbal and E mail communication with clients based in different countries such as UK, US, AUSTRALIA, CHINA and CANADA to understand their requirement and to update them on projects status. • To share process improvement plan &suggestion related to betterment of clients customers experience • To have follow ups and follow through with the client to provide them the best services and to have a good learning.

 PATRON MANAGEMENT SERVICES (INTERNATIONAL E COMMERCE PROCESS).

Team leader
2017 - Present

• Feb’16 till date: Patron Management Services who deals in the online Bathroom & Sanity ware products for UK customers working as Sr. Customer senior representative. Role: • To deal with delivery concern • To share process improvement plan &suggestion related to betterment of clients customers experience • To have follow ups and follow through with the suppliers as well customers to provide them the best services and to have a good learning. • Spearhead a team of 05 to 10 personnel • To maintain schedule adherence & attrition. • To motivate team members & to push them to do their best. • To handle level 3 escalations of customers

EDUCATION:

Dr. Babasaheb Ambedkar Marathwada University

B.Sc
2009 - Present
View Employment and Education Details Hide
PORTFOLIO
WORK HISTORY
No Work History!
SKILLS
Phone Support
10
Ecommerce
10
PayPal
10
Skype
10
English
10
Email Handling
10
Customer Service
10
Admin Assistant
10
Microsoft Outlook
10
Transcription
10
Telephone Handling
10
Research & Fact Checking
10

OVERVIEW

EARNING:
Total  Rs. 0
Per Client   Rs. 0.00
CLIENTS:
Total 0

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