• Focused & goal driven with strong work ethics, continuously striving for improvement coupled with commitment to offer quality & result oriented work
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I have excellent knowledge of MS Excell with excellent typing speed. I can assist you with any kind of Data entry work, Excel data preparation, analysis, and Transcription. I assure you 100% Quality of work delivered. I can perform any kind of copy paste data on websites and pdf conversion as well with high accuracy and timely delivery of the work. I have 5 years of experience in working with MS Office tools i.e. Excel, Powerpoint, Word, Outlook etc.
Aditiya Birla Minacs worldwide limited
2010 - 2014
ADITYA BIRLA GROUPS – MINACS WORLDWIDE LIMITED Sept’10 till Dec’14: Aditya Birla Group Minacs worldwide limited worked as team leader for specialized desk since for nearly 5 years (51 Months) for Mumbai circle. Role: • Spearhead a team of 45 to 50 personnel • Oversaw activities related to achieve/over exceed client targets • To achieve/over exceed internal process KPI’s target • To share process improvement plan &suggestion related to betterment of clients customers experience
Transform Solution Pvt Limited
2014 - 2016
TRANSFORM SOLUTION PRIVATE LIMITED KPO/BPO (INTERNATIONAL BPO). • Dec’14 till Jan’16: Transform solution private limited working as team leader especially for Virtual Assistance and combination of Sr. Research Analysts E Commerce specialist & Real Estate Assistants. Role: • Spearhead a team of 15 to 20 personnel and Project execution • To manage client’s expectation by assigning partial or full time Virtual Assistant for every individual client and to track their performance basis clients expectation Vs Adherence. • To do Verbal and E mail communication with clients based in different countries such as UK, US, AUSTRALIA, CHINA and CANADA to understand their requirement and to update them on projects status. • To share process improvement plan &suggestion related to betterment of clients customers experience • To have follow ups and follow through with the client to provide them the best services and to have a good learning.
PATRON MANAGEMENT SERVICES (INTERNATIONAL E COMMERCE PROCESS).
2017 - Present
• Feb’16 till date: Patron Management Services who deals in the online Bathroom & Sanity ware products for UK customers working as Sr. Customer senior representative. Role: • To deal with delivery concern • To share process improvement plan &suggestion related to betterment of clients customers experience • To have follow ups and follow through with the suppliers as well customers to provide them the best services and to have a good learning. • Spearhead a team of 05 to 10 personnel • To maintain schedule adherence & attrition. • To motivate team members & to push them to do their best. • To handle level 3 escalations of customers