Around 12 years of experience in the areas of Key Account Management, Retention, Collection, Recovery, Customer Experience and Relationship Management. Presently associated with Sutherland Global Services, Chennai as Sr. Technical Support Executive. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. Skilled in conducting various training sessions for enhancing the performance and quality of service. Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals.