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Senior professional with over 19 years of experience in Technical Support, IT Infrastructure, Project Management, Application Management, Systems Administration, Networking , ERP Implementation, etc. Strong record of success in creating robust IT architectures and infrastructures. Proven ability to bring the benefits of IT to solve business issues while managing costs and risks. Led development and deployment of customs application. Provide strategic direction to senior management on technology. Product Development / Software Development Security management to OS, Applications etc. Application Management Technical Support- Security, Networking, LAN, WLAN & Systems Admin. Asset Management including Hardware Inventory/Software licenses inventory Strong understanding of IT Procurement IT Delivery & Project Management Network and Infrastructure Management Strategic Analysis & Internal Consulting Vendor management including purchase, AMC, support incidents management Budgeting & Cost Control Lead the IT team & Adhering to the time limit Organization & Staff development
Seahorse Ship Agencies Pvt. Ltd.
2006 - Present
Provide leadership as head of Group IT. Responsible for all aspects of strategic IT planning, implementation, support and development in all group companies in multiple locations. Responsible for budgeting, design and support of all technology. Direct Tech Support, Software Development, System Administration etc. Improve service levels. Establish rapport and credibility with department heads. Reduced average helpdesk backlog. Effectively introduce and integrate new technologies, Internet, Intranet etc. for external and internal customers. Increase productivity through application development and deployment. Monitoring and promoting the effective use of application IT Strategies & Budgets. Design and development of IT polices/ procedures. Work closely with users to identify business needs and the costs and benefits of implementing a computing solution Problem analysis, determination of cause and identification of solution Data Backups and Recovery Core member (IT) for certification in Customs Trade Partnership against Terrorism (C-TPAT) from US Customs. Manage relationships with key vendors, consultants etc.
Allcargo Global Logistics Ltd
ASST. MANAGER - SYSTEMS
2001 - Present
Provided IT Systems and Management support to all eastern India offices. Guided team on Administration of SQL Server 2000 in Windows NT / 2000 platform, E-mail Server Administration in Linux, troubleshooting hardware and software, installation and configuration of desktop etc. Effectively provided technical & business support to the branches under the Kolkata Division Led team to develop standards in all areas of IT. Tech Support, System Administration etc. Designed and developed annual IT budgets and MIS reports for the top management Vital role to setup VPN among the 4 major branches in India. Core Team member (IT & HR) for ISO Certification Data Backups and Recovery Vendor Handling
MIS OFFICER - EAST INDIA
1998 - Present
Provided System support (Novell Netware 4.11 and Sun Solaris) across Division Office and 6 Regional Offices and 30 C&F offices. Responsible for budget and IT departments in multiple locations. Developed the corporate technology vision and strategy. Designed, installed and supervised installation and support of Netware Networks and desktops. Played a key role in the implementation of computerized system in all Regional Offices and C&F Offices in Eastern India and of ERP Package in all 4 Divisional Offices in India. IT Strategies & Budgets Customized Software developments for Kolkata office. Data Backups and Recovery MIS reports to top management. Vendor management.
Parekh Marine Agencies Pvt. Ltd.
System In Charge
1994 - Present
Commenced career with Parekh Marine Agencies Pvt. Ltd. Software development and implementation in Kolkata branch Desktop Support System Administration Data Backups and Recovery Vendor Management