Nokia India Private Limited

Senior MIS Executive cum Client Coordinator

2013 - Present

Job Responsibilities: Senior MIS Executive cum Client Coordinator • Circulation of various reports/status through Excel and Access (MIS) and managing day to-day planning, operation and problem-solving of a team to meet with the required service level components, standard targets. • Joining formalities, Pay rolling, Attendance tracking, Salary disbursement, PF, ESIC, P tax and Incentive calculation. • Ensure escalations and complaints from clients are resolved with urgency and kept at a minimum through regular coaching and feedback to the team. • To develop the team to ensure delivery of a consistently superior client experience by highly knowledgeable and to act as the communication conduit between frontlines and Management. • People Management, including all HR related issues, as well as staff development, Operational Management, Managing the floor, adherence to schedule. • Manage the information technology resources for our businesses. • Recommendations for product and process development based on customer feedback and analysis of the same. • Manage the security and availability of data services and measure the performance of computing systems and implement upgrades when necessary. • Responsible for identifying training requirements for team members and adjusting targets to suit the needs of the business. Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations. • Develop and maintain system plan including operational requirements, budget requirements and schedules. • Check Emails and disseminate important communication. • Building proper Client Communication over the email and client relationship. • Develop and implement standardized MIS procedures across all applications. • Interdepartmental coordination for effective operations. • Raise timely alarm for effective operations. • Provide analysis on contractual KPI's for KPI improvement • Manpower recon with HR team. • Review the team and share action plan with team members. • Develop process improvements for increased efficiency and cost effectiveness. • To own and drive and develop the team members for being effective in their role. • Conduct training on MIS activities to increase staff expertise. • Recommend and implement new technology solutions to improve productivity. • Meeting the client expectation and process metrics. • Understanding of the Business situation with problem solving technique. • Monitoring performances and generating various reports. • Implement MIS policies to ensure data accuracy and security. • Achieve the business target through advisors. • Preparing client report by co-coordinating with the support stuffs. • Data Analysis cum Bridge between System and Management as well as Target Vs Ach Calculation. • Maintain the employee attendance in Time Management System and generate the attendance report by online system for the salary process. • Manpower Planning with MIS for effective Sell-Out. Additional Responsibilities • Coordinating with clients to minimize the process gaps • Driving various projects and generating reports to improve process metrics.

TATA Business Support Services Limited

MIS Executive

2012 - 2013

Job Responsibilities: MIS Executive • Looking after the New Registration process related to Auto junction & Coal Junction and Inbound campaign. • Handling the customer queries related to online Auctions. • Conduct online training to the bidders for scheduled auctions and installation DSC. • Looking after the Documentation process related to Auto Junction and Coal Junction. • Coordination regarding operational procedure of Post & Pre auctions activities as allocated. • Maintaining MIS. Have to create daily basis call disposition report, as well as weekly and Monthly call volume and Registration report (State wise, Zone wise, Mode of Registration wise) as per requirement from the client and also working with Pivot Tables. • Create a Auction successful report at the end of the auction and send to the Client by EOD. • Reports related to operational procedure at closure of working hours as designated, to KAM, Head Operations. • Make various reports cum presentations through Excel and PowerPoint. • Handel my entire team members accordingly. Additional Responsibilities • Handling all the client escalations and resolve all the issues. • Coordinating with clients to minimize the process gaps. • Mailing all the issues to the concern team.

Tech Mahindra Limited

Back Office Executive cum Client Coordinator

2010 - 2012

Job Responsibilities: Back Office Executive cum Client Coordinator • Recommendations for product and process development based on customer feedback and analysis of the same. • Building proper Client Communication over the email and client relationship. • Achieve the business target through advisors. • Preparing client report by co-coordinating with the support stuffs. • Training and development of staff. Motivation, leadership for a team and developing future leaders. Conducting performance appraisal for the team. • Coordinating with customers and client due to business prospects. • Analysis the market trend and business growth. • Monitoring their (CCE) performance and generating various reports. • Compiling reports on team’s performance and customer feedback. Communication and being a focal point of dissemination of information from management to team and via versa. • Sort out customers complains, requests and as well as queries. • Escalate all the issues to client with proper resolutions. • Creating sensational offers as per client instructions. • Check Emails and disseminate important communication. • Interdepartmental coordination for effective operations.

Himachal Pradesh University

Bcom (H)

2004 - 2007

NSDC

Human Resource Management

2012 - 2013

NIIT

MIS Management

2014 - 2014