Operations Management professional
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I am Senior Manager Operations with 15+ years of experience in Branch Operations, Sales & Revenue, Retail Banking, Business Process Management, People Management. I have recognized proficiency in streamlining existing Business Processes, which has resulted in enhanced efficiency and cost savings. Key Skills - Branch Operations, Admin Support, Retail Banking, and Finance, Customer Service, Sales Management, Business Process Management, People Management & Support Services. Highlights:- -Critically examining the user-friendliness of various mainframes like AS400, ERP, Loan Management System and suggesting changes to be made through back-end for modification/generation of reports (MIS) for various department Heads. -Reviewing SOP, Business Processes, improvising / formulating new policy & procedures and implementing them for seamless operations. Achievements in my last role as General Manager in Northlab Seams (M) SDN BHD:- - Increase in Sales Revenue from previous years by 20%. - Reduction in Account Receivables by 60%. - Reduction in old litigation cases against Debtors by 30%.