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Email/Message Customer Support Response/Assistance (May 2020 Weekends)

Customer Service > Other - Customer Service

Posted: 04th May 2020
BUDGET:Less than 5000 Rs.
TIME FRAME:3 - 4 Week
START:04th May 2020

Job Description


I need some part time assistance to help reply to customer eBay questions regarding digital coupons I sell from 10 AM - 9 PM EST. I have pre-defined responses already and you would need to read the question and select the appropriate response
- provide them the link to their purchased coupon
- provide them a replacement coupon (in the same discount)
- provide them a refund
- If none of the above, flag the message for me to read later

There are two websites I use:
- Inkfrog.com (messages)
- Keysender.co.uk (coupons and refunds)

The inbox with messages (Inkfrog) needs to be managed between 10 am and 10 PM EST. The daily volume is ~25 messages during weekdays and 35-50 emails on weekends. The volume is not high and does not require someone to sit at the computer and monitor all day.

We currently manage it via 2 hour intervals (10 am, 12 pm, 2 pm, 4 pm, 6 pm, 8 pm) with the last interval completing before 10 PM EST. Because of the volume, each interval should take about 30 minutes to clear any pending messages but I can typically clear it in about 10 minutes given the low volume.
I am looking for someone to do weekends and potentially weekday’s long term. The volume is not high and is considered part time (~2-3 hours a day at most).

This project is for all remaining weekends in May 2020, which include
- May 9/10
- May 16/17
- May 23/24
- May 30/31
Skills Required: Customer Service & Support
Project Code: IND126009
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