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Email/Message Customer Support Response/Assistance (May 2020 Weekends)

Customer Service > Other - Customer Service

[-] HIDE PROJECT BRIEF
Posted: 04th May 2020
BUDGET:Less than 5000 Rs.
TIME LEFT:Expire
LOCATION:Anywhere
STATUS:COMPLETE
TIME FRAME:3 - 4 Week
START:04th May 2020
TOTAL BIDS:8
SEALED:Yes

Job Description

Hi.

I need some part time assistance to help reply to customer eBay questions regarding digital coupons I sell from 10 AM - 9 PM EST. I have pre-defined responses already and you would need to read the question and select the appropriate response
- provide them the link to their purchased coupon
- provide them a replacement coupon (in the same discount)
- provide them a refund
- If none of the above, flag the message for me to read later

There are two websites I use:
- Inkfrog.com (messages)
- Keysender.co.uk (coupons and refunds)

The inbox with messages (Inkfrog) needs to be managed between 10 am and 10 PM EST. The daily volume is ~25 messages during weekdays and 35-50 emails on weekends. The volume is not high and does not require someone to sit at the computer and monitor all day.

We currently manage it via 2 hour intervals (10 am, 12 pm, 2 pm, 4 pm, 6 pm, 8 pm) with the last interval completing before 10 PM EST. Because of the volume, each interval should take about 30 minutes to clear any pending messages but I can typically clear it in about 10 minutes given the low volume.
I am looking for someone to do weekends and potentially weekday’s long term. The volume is not high and is considered part time (~2-3 hours a day at most).

This project is for all remaining weekends in May 2020, which include
- May 9/10
- May 16/17
- May 23/24
- May 30/31
Skills Required: Customer Service & Support
Project Code: IND126009
PROPOSALS
4.6 average rating
Hi, I am freelance website design and developer. I have been in this field since 2013. I have done so many websites with 100% client satisfaction. I am also expert in Sh....
Bid Code: 1268420
Bid Date: May, 04 2020
Not Rated Yet.
Hi team I will give you the best result by using my past 7 years experience and excellent academic skills on your project , I am sure you will be convinced after you see....
Skills:Data Entry
Bid Code: 1268427
Bid Date: May, 04 2020
4.9 average rating
7+ year Experience in the field of Web Design,Web Development,Automation Testing,SEO, SMO &PPC.
Bid Code: 1268430
Bid Date: May, 04 2020
Not Rated Yet.
I am a passionate freelancer with experience in multiple fields. I assure quality work to my clients in the provided time. You can trust me with the full accuracy of th....
Bid Code: 1268440
Bid Date: May, 04 2020
Not Rated Yet.
I'm a hardworking person and I like perfection in my work My typing speed is 35 wpm and I have a good excel knowledge
Skills:Typing
Bid Code: 1268446
Bid Date: May, 04 2020
Not Rated Yet.
Hello I am Debasish Reddy. I have experience in various fields. The first thing of the work is quality. I am committed to provide exceptional quality work within the re....
Bid Code: 1268450
Bid Date: May, 04 2020
5.0 average rating
Hello, Everyone! This is Sourav, I am 22 years freelance web and mobile app developer from India. I developed interest for programming during my initial years of B.tech c....
Bid Code: 1268452
Bid Date: May, 04 2020
  • Reena
  • Maharashtra, India
5.0 average rating
I am Reena Sharma from Pune.I have completed my graduation with commerce and also persuing for the course of company secretary. I have experience in Data Entry, Product U....
Bid Code: 1268457
Bid Date: May, 04 2020
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