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Email/Message Customer Support Response/Assistance (Pilot Weekday)

Customer Service > Customer Service & Support

[-] HIDE PROJECT BRIEF
Posted: 12th May 2020
BUDGET:Less than 5000 Rs.
TIME LEFT:Expire
LOCATION:Anywhere
STATUS:COMPLETE
TIME FRAME:1 - 2 Week
START:14th May 2020
TOTAL BIDS:14
SEALED:Yes

Job Description

Hi.

I need some part time assistance to help reply to customer eBay questions regarding digital coupons I sell from 10 AM - 9 PM EST. I have pre-defined responses already and you would need to read the question and select the appropriate response
- provide them the link to their purchased coupon
- provide them a replacement coupon (in the same discount)
- provide them a refund
- If none of the above, flag the message for me to read later

There are two websites I use:
- Inkfrog.com (messages)
- Keysender.co.uk (coupons and refunds)

The inbox with messages (Inkfrog) needs to be managed between 10 am and 10 PM EST. The daily volume is ~25 messages during weekdays and 35-50 emails on weekends. The volume is not high and does not require someone to sit at the computer and monitor all day.

We currently manage it via 2 hour intervals (10 am, 12 pm, 2 pm, 4 pm, 6 pm, 8 pm) with the last interval completing before 10 PM EST. Because of the volume, each interval should take about 30 minutes to clear any pending messages but I can typically clear it in about 10 minutes given the low volume.

I am looking for someone to do a trial weekday with long term potential. The volume is not high and is considered part time (~2-3 hours a day at most).

This project is for one week in May (May 18 - May 22). Project will pay 3250 RS for the pilot week
Skills Required: Customer Service & Support
Project Code: IND126243
PROPOSALS
4.5 average rating
Dear Hiring Manager, I'm having Master’s Degree in information technology with more than 10+ years’ experience in MS Office, Data Entry Specialist, Data....
Bid Code: 1271811
Bid Date: May, 12 2020
  • Durga
  • Andhra Pradesh, India
4.8 average rating
Hello and Welcome to my profile. Let me introduce myself. I am Durga, Data entry professional. I'm self motivated and hard working individual. I believe in cus....
Bid Code: 1271817
Bid Date: May, 12 2020
4.9 average rating
7+ year Experience in the field of Web Design,Web Development,Automation Testing,SEO, SMO &PPC.
Bid Code: 1271830
Bid Date: May, 12 2020
Not Rated Yet.
https://rini12blog.wordpress.com/ This is the piece of my work. Please let me know if you are interested in giving me the work. For more details about me go through me p....
Bid Code: 1271832
Bid Date: May, 12 2020
Not Rated Yet.
Hello, I am brindha completed b.tech. also completed type writing. I have a skill in data typing with high speed. I am willing to improve my skill.if u give a chance I ....
Skills:C++, C, Copywriting
Bid Code: 1271833
Bid Date: May, 12 2020
Not Rated Yet.
I have been trusted by various people to generate quality content for them. Over the years, I have gained experience working with clients from different countries with di....
Bid Code: 1271859
Bid Date: May, 12 2020
Not Rated Yet.
I am a passionate freelancer with experience in multiple fields. I assure quality work to my clients in the provided time. You can trust me with the full accuracy of th....
Bid Code: 1271862
Bid Date: May, 12 2020
4.9 average rating
Greetings from Jayanta Das. I am experienced in Virtual Assistant, Lead Generation, Image Editing, Data creation/ generation, operating, analysis, importing, exporting &a....
Bid Code: 1271898
Bid Date: May, 12 2020
Not Rated Yet.
Hello,Myself Nitesh Ranjan from Delhi, I am a graduate from Delhi University and I have a work experience of more than 2 years in Customer service representative and mail....
Bid Code: 1271920
Bid Date: May, 12 2020
Not Rated Yet.
Hi, I am interested in doing freelancing in the field of content writing, text book writing and translation.
Bid Code: 1271932
Bid Date: May, 12 2020
4.9 average rating
Hi I am Supriya, a data entry professional, Graphic designer and virtual assistant. I have good knowledge of Ms word, excel,ppt PDF, Various kind of graphic designing,da....
Bid Code: 1271947
Bid Date: May, 12 2020
Not Rated Yet.
Hi !!! I am Rutika, I like to write and I can write in various content as well as I can translate some languages, I have experience as a call attendant, I have good ....
Bid Code: 1272036
Bid Date: May, 12 2020
Not Rated Yet.
Content writing is one of my most lovable hobbies which fortunately I am able to convert into profession. With three years of experience in the field , I can create any t....
Bid Code: 1272068
Bid Date: May, 12 2020
  • Reena
  • Maharashtra, India
5.0 average rating
I am Reena Sharma from Pune.I have completed my graduation with commerce and also persuing for the course of company secretary. I have experience in Data Entry, Product U....
Bid Code: 1272072
Bid Date: May, 12 2020
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