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Phone Support Jobs

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Phone Support
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Position Team Leader – CRT

FIXED PRICE : 20,000 - 50,000 Rs. Customer Service & Support Posted: 06th Sep 2019 Ends: 21st Oct 2019 3 Proposals
Position Team Leader – CRT Job Title Team Leader - Customer Relationship Team Vertical / Department Call Centre / Customer Support Location Hyderabad Age Criteria 24 -32 yrs Role & Responsibilities 1....
Position Team Leader – CRT Job Title Team Leader - Customer Relationship Team Vertical / Department Call Centre / Customer Support Location Hyderabad Age Criteria 24 -32 yrs Role & Responsibilities 1. Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards 2. Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. 3. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees 4. Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues 5. Effectively manage customer escalations 6. Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency 7. Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution Education Requirements/ Skills • Any Graduate / MBA • Total experience 8+ • Minimum 1-3 years of experience as a Team Leader in a domestic/international BPO • Salary upto 7.5lakhs Team Manager: Position Team Manager – Renewal Inbound and Outbound Job Title Team Manager Vertical / Department Call Centre / Retail Location Hyderabad Role & Responsibilities 8. Supervising the performance and providing daily direction to a team of Team Leaders and CSRs to deliver to Organization goals of Service standards and Productivity standards. 9. Increasing the conversion of renewals of insurance policies. 10. Increasing the market share and revenue of renewal business through telesales set up. 11. Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. 12. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees 13. Assisting Management with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues 14. Effectively manage customer escalations 15. Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency 16. Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution Education Requirements/ Skills • Any Graduate / MBA • Total experience 8+ • Minimum 2- 6years of experience as a Team Manager in a domestic/international BPO with a outbound set up • Strong interpersonal, problem solving, negotiating and verbal & written communication skills • Salary upto 11lakhs
Client: sanjju , India

Hindi and English Speaking Individual Girls for Voice Support - Girls Only

FIXED PRICE : 20,000 - 50,000 Rs. Customer Service & Support Posted: 15th Jan 2017 Ends: 31st Dec 2019 28 Proposals
hi friends, we needed some Hindi and English speaking Individual girls for Voice Support job. job is simple and easy. u need know Hindi and English well and flexible 24*7 and high speed internet min 1mbps. this is a hou...
hi friends, we needed some Hindi and English speaking Individual girls for Voice Support job. job is simple and easy. u need know Hindi and English well and flexible 24*7 and high speed internet min 1mbps. this is a hourly basis project and we will hire u with little advance. u need good voice quality and privacy of work. pretty and smart speaker is preferable for this job . this is very good earning work so. *** New Comers Most Welcome For this job thnaks IVC Team
Client: ivc2014 , India
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