Technical Support Jobs

Writing T-SQL queries Developing SSRS projects experienced in Microsoft Studio business intelligence increasing the performance of the existing scripts in t-SQL writing stored procedures giving continuous job support when needed. approximately 7 to 10 hours a week.

Position Team Leader – CRT Job Title Team Leader - Customer Relationship Team Vertical / Department Call Centre / Customer Support Location Hyderabad Age Criteria 24 -32 yrs Role & Responsibilities 1. Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards 2. Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. 3. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees 4. Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues 5. Effectively manage customer escalations 6. Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency 7. Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution Education Requirements/ Skills • Any Graduate / MBA • Total experience 8+ • Minimum 1-3 years of experience as a Team Leader in a domestic/international BPO • Salary upto 7.5lakhs Team Manager: Position Team Manager – Renewal Inbound and Outbound Job Title Team Manager Vertical / Department Call Centre / Retail Location Hyderabad Role & Responsibilities 8. Supervising the performance and providing daily direction to a team of Team Leaders and CSRs to deliver to Organization goals of Service standards and Productivity standards. 9. Increasing the conversion of renewals of insurance policies. 10. Increasing the market share and revenue of renewal business through telesales set up. 11. Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. 12. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees 13. Assisting Management with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues 14. Effectively manage customer escalations 15. Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency 16. Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution Education Requirements/ Skills • Any Graduate / MBA • Total experience 8+ • Minimum 2- 6years of experience as a Team Manager in a domestic/international BPO with a outbound set up • Strong interpersonal, problem solving, negotiating and verbal & written communication skills • Salary upto 11lakhs

Position Claims Doctor Job Title CSM – HMT Vertical / Department Health Management Team / Underwriting and Claims Group Location Hyderabad / Mumbai Reports to Manager – HMT Title No of Reportees NA Level Level/Grade V B Type of position: Full-time Part-time Specialist Generalist Age Criteria 22 -32 yrs General Description of the Job The job involves – 1. Claims Management Process for all the Health product line and portfolio 2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs 3. Evaluation of Health Claim Ratio 4. Evaluation of Health Care Treatment & Associated Costs. Role & Responsibilities 1. Comprehend and resolve every health claim raised by customer by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each claim as per the pre determined procedure. 2. Provide/take relevant information/decision on claims as per the prescribed guidelines. 3. Co-ordinate with multiple teams and stakeholders e.g. Underwriting, Hospitals, Claims. 4. To maintain daily claim processing standards in terms of quantity and quality. 5. To provide medical opinion wherever necessary. 6. Smoothly updating the information in available ERP system / software, data base wherever necessary. 7. Ability to achieve stretched targets and able to manage the organization standards. Education Requirements/ Skills 1. Any Medical Graduate like MBBS, BAMS, BHMS etc. 2. Typing speed of 30 to 40 wpm 3. Minimum 1-3 years of relevant experience of practice or healthcare industry. 4. Strong interpersonal, problem-solving skills and verbal and written communication skills 5. Strong computer knowledge and technical skills Vishvas – The guiding Principles of ICICI Lombard Vishvas”, which we co-created in 2015, shares our guiding principles towards day to day work culture at ICICI Lombard. “Vishvas” outlines the behaviors, intentions and actions which are necessary in our day to day dealings with our key stakeholders viz., ‘Customers’, ‘Employees’, ‘Channel partners’ and ‘Other stakeholders’. The behaviors are clustered in four broad sets, namely: Pillars Behaviors Fast and nimble in delivering our promises to our customers, partners and to each other Taking charge demonstrating an ability that I know each one of you possess Walking together with our partners and our stakeholders Celebrating wins enjoying each other's success and acknowledging the same DNA Anchor Collaboration Relates to people across business, levels and functions Leadership through Execution Sets high standards for quality of work and implement performance standards Managing Change Should challenge status quo and produce range of solutions to problems Nurturing Talent Invests personal time and expertise to develop the team Organization Capability Creates processes to ensure end to end delivery Passion Constantly raises the bar for self and team Strategic Agility Ability to alter plans based on emerging realities and incorporating newly emerging data into own plans and processes

Position - eChannel Manager (Sales) Job Title - eChannel Manager Vertical / Department - E Channel Reports to Team Leader – E Channel Title No of Reportees - NA Level V - A Level/Grade V - A Type of position: ☒ Full-time ☐ Part-time ☐ Specialist ☐ Generalist Age Criteria - 22 -32 yrs General Description of the Job This role is with our In House Contact Center for our E-channel business. The customer logs on to the website and raises a query for our products; the incumbent will have to call the customer on his contact and understand his query and accordingly sell the product. Outbound calling and converting lead into sales. Explaining the product features and benefits to customers. Ensuring all compliance and SLA during the call. Achieving daily, weekly and monthly target - Ensuring all compliance and SLA during the calls. - Achieving daily, weekly, monthly, target. Role & Responsibilities Comprehend and understand Customer’s requirements and pitching an appropriate product so that the customer requirements are met. Seeking information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Provide/take relevant information and update the system accordingly. Where the outreach cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency Ability to sell the products over telephone correctly and confidently. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications. Ability to achieve stretched targets and able to manage the organization standards Maintain Superior quality sales by following organization standards. Education Requirements/ Skills Graduate / Post Graduate Typing speed of 30 to 40 wpm Minimum 1-3 years of relevant experience of domestic/international BPO (Preferred) Strong interpersonal, problem-solving skills and verbal and written communication skills Basic computer knowledge and technical skills

Position Voice Agent Job Title E-Channel Manager Vertical / Department Retail / E-channel ( Call Centre ) Location Hyderabad / Mumbai Reports to Team Leader – E-Channel Title No of Reportees NA Level Level/Grade V A Type of position: Full-time Part-time Specialist Generalist Age Criteria 22 -32 yrs General Description of the Job The job involves – 1. Outbound calling and converting lead into sales. 2. Explaining the customers product features and benefits. 3. Ensuring all compliance and SLA during the calls. 4. Achieving daily, weekly, monthly, target. Role & Responsibilities 1. Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the Lead request and action required. Processing each lead in accordance with IL standards. 2. Provide/take relevant information and update the system/s accordingly. provide the relevant functional area with a clear and concise verbal summary of the situation and its priority. Provide the Customer with a clear explanation of Product . 3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency 4. Ability to Sales the Product. 5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications 6. Ability to achieve stretched Sales targets and able to manage the organization standards 7. Maintain Superior quality service by following organization standards Education Requirements/ Skills 1. Any full time Graduate / MBA 2. Typing speed of 30 to 40 wpm 3. Minimum 1-3 years of relevant experience of domestic/international BPO 4. Selling to Customer Needs, Closing Skills, Telephone Skills, Energy Level, Persistence 5. Strong computer knowledge and technical skills Vishvas – The guiding Principles of ICICI Lombard Vishvas”, which we co-created in 2015, shares our guiding principles towards day to day work culture at ICICI Lombard. “Vishvas” outlines the behaviors, intentions and actions which are necessary in our day to day dealings with our key stakeholders viz., ‘Customers’, ‘Employees’, ‘Channel partners’ and ‘Other stakeholders’. The behaviors are clustered in four broad sets, namely: Pillars Behaviors Fast and nimble in delivering our promises to our customers, partners and to each other Taking charge demonstrating an ability that I know each one of you possess Walking together with our partners and our stakeholders Celebrating wins enjoying each other's success and acknowledging the same DNA Anchor Collaboration Relates to people across business, levels and functions Leadership through Execution Sets high standards for quality of work and implement performance standards Managing Change Should challenge status quo and produce range of solutions to problems Nurturing Talent Invests personal time and expertise to develop the team Organization Capability Creates processes to ensure end to end delivery Passion Constantly raises the bar for self and team Strategic Agility Ability to alter plans based on emerging realities and incorporating newly emerging data into own plans and processes

Position - Customer Relationship Manager Job Title - Customer Relationship Manager Vertical / Department - Customer Relationship Team Reports to - Team Leader – CRT No of Reportees - NA Level/Grade - V - A Type of position: ☒ Full-time ☐ Part-time Age Criteria - 22 -32 yrs General Description of the Job The job involves – Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call, chat or email Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs Understanding multiple products and processes. Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information. Role & Responsibilities Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency Ability to understand and handle irate customers Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications Ability to achieve stretched targets and able to manage the organization standards Maintain Superior quality service by following organization standards Education Requirements/ Skills Any Graduate / Post Graduate Typing speed of 30 to 40 wpm Minimum 1-3 years of relevant experience of domestic/international BPO (Preferred) Strong interpersonal, problem-solving skills and verbal and written communication skills Basic computer knowledge and technical skills

I provide end to end software and hardware solution for Laptops, Desktops, servers, Printers, Mobile Phones & Tablets. Basically a SPOC for all your IT needs. Pick and drop service is available across Bangalore. I have clientele across Bangalore, Built my freelance profile with word of mouth and have 5000+ customer base whom i provide service. Rest assured product will be safe with me. Depends on the issue time may vary. Usually if its a hardware replacement or a software troubleshooting i require 1 - 2 days time. If its a chip level repair based on the components availability time required is 4 - 5 days max. Case to case basis few products require up to 2 weeks if the component is not available. when it comes to my credibility as i have mentioned my business has expanded based on word of mouth as i have satisfaction rate of 98%. Few clients even if you provide the best possible service they are not satisfied as its there nature. I am being honest about my profile. Looking forward to enhance my business.

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WORK: Troubleshooting/supporting another developer with integrations that are build in Cleo Clarify Studio version 4 and/or version 5 via Teamviewer. CONTRACT: Permanent, on retainer agreement (salary amount will be same if there is less or more work.). WORKING DAYS AND TIMINGS: A few hours on Saturday and/or Sunday during the day. In beginning of your contract this will be almost every weekend, then slowly less. Appointments can be made through Whatsapp with existing developer. PAYOUT: 1st and 15th of each month. SALARY: 5000INR per month via Paypal/Bank/Transferwise, with increments as per quality of work delivered each quarter. MISC: Developer needs to be able communicate through Teamviewer chat only with each other. Thank you.

Looking for a confident female with a good voice and basic computer knowledge We need a person with positive attitude You will be attending inbound calls from our customers.. You should have PC or a Laptop with good internet connection You will be paid Rs.100 per hour and a good bonus and incentives for better performance. You can work at your convenient free timings which is suitable to you.

हमें सोशल मीडिया मार्केटिंग हेतु अनुभवी व्यक्ति की आवश्यकता है जो सोशल मीडिया के विभिन्न प्लेटफार्मों पर सक्रिय हो यूट्यूब फेसबुक इंस्टाग्राम आदि अपने ग्रुप में हमारा संदेश साझा करें ।

hi friends, we needed some Hindi and English speaking Individual girls for Voice Support job. job is simple and easy. u need know Hindi and English well and flexible 24*7 and high speed internet min 1mbps. this is a hourly basis project and we will hire u with little advance. u need good voice quality and privacy of work. pretty and smart speaker is preferable for this job . this is very good earning work so. *** New Comers Most Welcome For this job thnaks IVC Team